Customer care
From us to you.
Everything you need to know about receiving your
order and getting help along the way.
Delivery in 3–5 working days
Free 30-day returns
5-year warranty
01 / From us to you
Delivery
FREE delivery in 3-5 working days.
Available delivery destinations are shown at checkout before you place your order.
Your order
Keep your order confirmation for reference. If you need help with an address, a delivery or an item you have received, contact customer care with your order number.
02 / A little time to decide
Free 30-day returns
We offer free 30-day returns. Contact customer care with your order number to arrange your return, and we’ll guide you through the next steps. Please review our refund policy for the full return terms.
Find your order details.
Your order confirmation contains the number we need to locate your purchase.
Get in touch.
Choose “A return” on our contact form and tell us how we can help.
Follow the next steps.
Our customer-care team will guide you through arranging your return.
03 / Peace of mind
A 5-year warranty. Peace of mind, included.
Your
Therapy mask comes with a 5-year warranty. If something isn’t working as it should, contact customer care with your order number and a description of the issue. We’re here to help.
04 / Here for you
Your satisfaction matters.
Every
Therapy mask comes with our satisfaction guarantee. If you’re not happy with your purchase, speak to our customer care team. We’ll help you with the next steps, including our free 30-day returns.
Something isn’t right?
If an item arrives damaged or your order needs attention, get in touch with your order number and a description of the issue.
Contact customer care ↗