Here to help

A little clarity.

From your first question to your everyday ritual, find the essentials here.

The mask & the light

What is red light therapy?

Red light therapy uses red or near-infrared light and is also known as photobiomodulation. At-home devices and professional treatments differ. Our science guide introduces the subject and the importance of device-specific evidence.

Explore the science ↗
How is the mask powered?

The mask connects by cable to its rechargeable handheld controller, which stays connected during use. Charge between sessions with USB-C and follow the supplied instructions.

What are the battery and timer specifications?

The rechargeable controller has a 2,000 mAh battery, with approximately 60 – 90 minutes of use per charge. A full charge takes approximately 3.5 hours. Choose a 5, 10 or 15-minute timer. Runtime varies with settings and use.

Your ritual & care

How do I use my mask?

Follow the instructions supplied with your mask, including preparation, settings and session length. Do not exceed the recommended usage.

When will I see results?

Results vary with your skin, the device and the way it is used. There is no universal timeline or guaranteed outcome. Follow the supplied instructions, and speak to a dermatologist about realistic expectations for your skin.

How does REDD fit into my routine?

Choose a quiet, convenient moment that fits the schedule in your device instructions. For advice about combining light therapy with skincare products or treatments, ask your dermatologist.

Is light therapy suitable for everyone?

It is not suitable for everyone. Consult a qualified clinician before use, particularly if you have a light-sensitive condition, take photosensitising medication or have concerns about your skin. Follow all device warnings.

How should I clean and store the mask?

Use the cleaning and storage method specified in your device manual. Keep the mask protected between sessions. Do not improvise with cleaning products or immerse the device unless its instructions explicitly permit it.

Orders & support

Where can I find delivery information?

FREE delivery in 3-5 working days. Available delivery destinations are shown at checkout. For help with an existing order, include your order number when contacting customer care.

Delivery & returns ↗
How can I arrange a return?

We offer free 30-day returns. Contact customer care with your order number to arrange a return. The team will guide you through the next steps; see our published refund policy for the full terms.

Arrange a return ↗
Does the mask come with a warranty?

Yes. Your REDD Therapy mask comes with a 5-year warranty. Contact customer care with your order number and a description of the issue if you need support.

Get warranty support ↗
Do you offer a satisfaction guarantee?

Yes. Your satisfaction matters to us. If you’re not happy with your purchase, contact customer care for help. We also offer free 30-day returns.